Our Return Policy
Our 3rd party Affiliate, PayPal, allows a window of 45 days from time of initial order to process all returns. In order for us to effectively serve our customers in a timely matter Redford Karate enforces the following policy regarding returns.
Redford Karate, LLC
Shipping and Return Policy:
No refunds or exchanges are accepted for books, DVDs, and used or washed/worn merchandise. Exchanges will be made for shipping errors (i.e. wrong size or wrong product shipped). All merchandise must be returned within 5 days of your order's delivery date. New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 14 days of purchase. If new merchandise is returned within 15-30 days of purchase, there is a 20% restocking charge.
After 30 days, goods will not be accepted. **No returns are accepted on custom items or clearance items. To return any merchandise, customer needs to complete the exchange/return form on the backside of the packing slip that came with the shipment. Merchandise should be wrapped securely and returned via U.P.S., R.P.S., or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges. A check or money order for shipping and handling charges must accompany all exchanges. Merchandise, returned for exchange without a check or money order to cover shipping and handling, will be charged on customer's credit card or sent out COD with appropriate charges.
Outside Continental U.S or Canada:
Email for shipping estimates on all international orders. Customer is responsible for payment of duties and /or taxes on all international orders.
U.S. Oversized Package Charges**:
Swords, Bokkens, Shinais, add $5.00
Bos add $8.00
Wavemasters®, BOB®, Versaflex add $20.00
40lb Heavy Bag, 50lb UFC® Grappling Dummy add $15.00
70lb Heavy Bag, 70lb UFC® Grappling Dummy add $20.00
100lb Heavy Bag, 100lb UFC® Grappling Dummy add $25.00
130lb UFC® Grappling Dummy add $50.00
Muay Thai Heavy Bag add $50.00
Puzzle Mats Call for quote
Michigan residents add 6%.
Please allow 2 to 4 weeks on all returns for exchange, refund, or credit.
U.S. customers should send returns to:
Redford Karate LLC
25420 5 Mile Rd.
Redford, Michigan 48239